Facebook Messenger

Instructions for connecting a bot to the Facebook page

How to connect the page

If you already have a Facebook page, you can connect a bot to it. If not, create it using this link

Important!!! It is the page you want to create, not the group. Facebook bots are tied only to pages.

Only the administrator of the page can connect the bot!

Now about the connecting. Go to the section "Messengers and chats" and select Facebook.

In the window that appears, you will be asked to login to your Facebook account. After authorization, you can connect the business Instagram account, but this is not necessary.

Next , you need to select the page to which you want to connect the bot.

Next, select permissions for the bot

If all goes well, you’ll see the next window

And going to Salebot, in the section "Messengers and chats", you will have the opportunity to choose a page to bind the bot.

After clicking the "Done" button, you should see the Facebook bot connected successfully.

The page must have messages connected.

Going to the created Facebook page, you will immediately see the blue button "Add button", clicking on it you can choose for it the action that you expect from the visitors of the page.

The welcome message that the user sees before clicking the "Start" button is configured in the Facebook page settings.

What to do if the list of pages is not necessary If you do not see the desired group in the list of groups, then the constructor probably does not have the rights to this group. You need to give them.

To do this, you need:

Exit

2 Press "login via Facebook"

3 Click "Log in to another account"

4 Select the right page and complete all the operations, described in the beginning of the article:)

How to do mailings in Facebook

Since 31.07.2019 Facebook has introduced new rules for sending messages to chat bots and Facebook Messenger. The rule of «24+1» works for all mailings.

It refers to any message you send: via chat bots, mass mailing, or manually sent.

When a client subscribes to a chat bot or contacts the chat pages of the company, from this moment on within 24 hours you can send the user any messages, including promotional ones.

If the user does not reply within 24 hours, Facebook allows you to send another message. To it you can add a button and make a cool offer to draw the attention of the subscriber and make him answer.
If the user answers within 24 hours, a new 24-hour window opens. And this happens whenever he replies to a chat bot message.

There are exceptions to this rule.

Details: https://developers.facebook.com/docs/messenger-platform/policy/policyoverview

One of them is the Message Tags. This is an allowed type of mailing that can be sent 24 hours after the reply.

It has 16 types. We have decided to use confirmed_event_update - "Event Reminder".

Perhaps in the future we will organize the opportunity to choose what type of message you send.

After 24 hours from the last message of the client, only sending messages notifying clients about the event to which they have registered, reminding them of the meeting, confirming the upcoming booking is allowed, notification of schedule changes etc.

It is forbidden to send advertising content after 24 hours window!

For violating this rule, Facebook may block the page.

The advantage of this solution - mailing lists should not be sent to moderation. It is possible to bypass the rule 24+1.

How to work with Pixel FB

To set a pixel on our mini-landing, you must bind your domain to it.

This is because Facebook requires you to use your own domains.