Salebot.ai
  • About
  • The basics: How to use Salebot.ai
    • The basics of using the editing software
    • Creating blocks and the types of them
    • Arrows (connections)
    • Quick actions
    • Buttons
    • Condition and Matching selection
    • Links to messengers
    • Blocks "not State"
    • The first message
    • Description of the fields in the Editor
    • How to make the bot not interrupt the dialogue with the client
    • Sending attachments. Tracking links.
    • Getting files from the user
    • Editing text message
    • Random answers in a bot
    • Built-in variables
    • Reservation and recovery
    • Free Videos to master Salebot
  • Administration
    • Custom Roles
    • Reservation and recovery
  • Messengers and chats
    • WhatsApp
    • Whatsapp Business API
    • Telegram
    • Viber
    • Facebook Messenger
    • Official Instagram
    • Online-chat on a site
    • Merging contacts from different messengers
  • Variables
    • Variables
    • Calculator
    • API in Calculator
    • Variable comparison
    • Working with Dates and Time
    • Working with Arrays and Dictionaries
    • List of Useful Regular Expressions
    • How to use variables
  • CRM
    • AmoCRM
    • Bitrix24
  • Working with API
    • The editing software's API
    • Integration with third-party APIs
  • Integrations
    • Payment systems
      • Capusta.space
      • Coinpayments
      • INXY Payments
      • Paypal
      • Payeer.trade
      • Paynow
      • Stripe
      • Telegram
      • Fondy
      • Wayforpay
      • WalletOne
    • InfoBusiness
      • MyOwnConference
      • WebinarGeek
    • Analytics
      • Roistat
      • Facebook Pixel
      • Google Analytics
    • Google Sheets
    • Google Tables
    • Google Calendar
    • Apix-Drive
    • SMS services
    • Sendpulse
    • QuizGO
    • Tilda
    • Linkrr
    • Vakas-Tools
  • Mailings
    • Pipelines
    • Manual mailings
    • Mailing list
    • Stop mailing
    • How to filter clients for mailing
    • Transferring the client base. Uploading Whatsapp numbers
  • To partners
    • How to transfer the project to the customer
  • How to...
    • FAQ
    • ...Create a simple chatbot
    • ...Transfer UTM-labels
    • ...Create a referral program
    • ...Create temporarily available content
    • ...Connect analytics counters and configuring conversions through GTM
    • ...Move clients to another block
    • ...Create personalized images
    • ...Create a menu in Telegram
    • ...Connect Telegram-pay
  • Payment Services
    • Page 1
  • Mini-landing
  • Special capabilities
    • Python programming
    • Generating a QR-code
    • Generating a barcode
    • Barcode recognition on an image
    • Using Google Sheets for mailings
    • Sending requests to messengers and email
    • Working with promo codes
  • Our services
    • Pricing
    • Training courses
  • Group 1
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On this page
  • How To Buy Whatsapp Business API
  • How to Connect Whatsapp Business
  • How to Install Message Templates
  • How to use buttons without using templates
  • How to Configure Quick Responses
  1. Messengers and chats

Whatsapp Business API

PreviousWhatsAppNextTelegram

Last updated 1 year ago

WABA does not work with clients from the Crimea. That is, if you write a client with the Crimean phone number, the bot will not answer.

The administration of Salebot sees no reason to use WABA.

How To Buy Whatsapp Business API

You can use WABA purchased from any reseller:

How to Connect Whatsapp Business

To connect you need to go to the section "Messengers and chats" and select Whatsapp Business API.

Then you need to enter the phone number and token that you will receive after connecting.

This is the end of the setup. You do not need to keep the phone always online, the bot will work stably and offline.

How to Install Message Templates

Inside the 24-hour window sending template messages is free!!!!

In salebot to create message templates watcap you need to go to the section "messengers and chats", "Whatsapp Business API" and select "Message templates"

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The template creation page opens.

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You must click the "Create Template" button

Templates are tied to blocks in the schematic.

By default, the content of the template is taken from the block, but you can specify your text and buttons.

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Once created, the message is sent to moderation. Only approved templates can be used. Normally moderation takes about 8 hours. Maximum moderation time 48hours

What are the types of messages

ACCOUNT_UPDATE - UPDATE ACCOUNT (selected by default)

PAYMENT_UPDATE - PAYMENT UPDATE

PERSONAL_FINANCE_UPDATE - UPDATE OF PERSONAL FINANCES

SHIPPING_UPDATE - PURCHASE UPDATE

RESERVATION_UPDATE - UPDATE OF YOUR RESERVATION

ISSUE_RESOLUTION - SOLUTION OF THE PROBLEM

APPOINTMENT_UPDATE - MEETING UPDATE (BUSINESS)

TRANSPORTATION_UPDATE - TRANSPORT UPDATE

TICKET_UPDATE - CONTACT INFORMATION. For example: "Your application number 12345 is accepted". ALERT_UPDATE - SOMETHING URGENT/IMPORTANT

How to Transfer Variables in Templates

The variables in the templates are transmitted in the same way as in all Salebot, not by whatsapp rules. We have adapted variables to Salebot and do not understand variables in {{1}}!!!!!!!

If there is a variable in the template and it is missing in the bot, the message will not be sent!

How the buttons in the templates work

Buttons are specified in JSON array format

Button creation settings

Parameter

Obligatory

Description

type

yes

Values:

PHONE_NUMBER, URL, and QUICK_REPLYPHONE_NUMBER, URL, and QUICK_REPLY

text

yes

button text

url

no

URL that will be opened when you click the button. You can use variables to create dynamic links

phone_number

no

The phone number on which the call will be made when you click the

example

no

Provides an example of possible data for your template. This helps with the review and approval process so that you can understand what message you plan to send. Make sure these examples and contain no confidential or personal information.

Example

Message with two buttons: [{"type":"QUICK_REPLY", "text": "Yes, convenient"}, {"type":"QUICK_REPLY", "text": "Uncomfortable"}]

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What are the features of buttons in templates

There are two types of preset buttons in template messages:

Call-To-Action is a link or a phone number (next to the text of the button will be an icon link or phone tube);

Quick reply is a simple text button with a limit of 20 characters.

Quick Reply buttons in one template can be 3 pcs. Call-to-Action - 2 pcs. It is not possible to make two links or two numbers.

Buttons cannot contain variables, paragraphs, emoji or formatting characters.

When you click the Quick Reply button, the text is sent with a reply message.

You can attach a file link to the Call-to-Action button. Call-to-Action button with a call transfers to the standard menu of the phone call, from the desktop will appear a window that does not make calls in WhatsApp Web.

How to Moderate Templates

Each template after creation is sent to moderation. Usually moderation takes about 8 hours. Maximum moderation time is 48hours.

The moderation status is displayed in the list of templates.

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If the template is deviated, a reason will be given.

Templates that are likely to be moderated:

Italicized text can be changed

Hello, we could not reach you. Will you be comfortable to continue your communication here?

Hello, you left a message on the site and asked to contact you.(may change)

Hello, I’m John Peters from Salebot earlier you asked for the creation of chatbot.

We are pleased to inform you that we have news for you.

Templates that will not be moderated: any advertising text

How to Check Hit a 24h Window

You can find out how many days have passed since the last replica of the client. For must use the function days_from_last_message

For example, check the 24-hour window:

days_from_last_message() == 0

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How to use buttons without using templates

Buttons without templates can be of two types: inline and reply. Configured exactly the same as in other messengers.

The block can have no more than 3 reply buttons

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In-line buttons can be created up to 10 pieces, and they look like this:

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Buttons without templates can only have text. Links are not supported!

Works only within the 24-hour window

How to Configure Quick Responses

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Quick answers are set in the Whatsapp itself. You need to go to the Settings section and then - to the "Quick Answers".

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Here you specify the required quick answers and keywords

Message templates support buttons. In salebot, buttons are configured in the same way as the Facebook API. You can see it here:

https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates#interactive-message-template-request
https://360dialog.com/